Terms of Service

Welcome to TOTEMOOD.
By placing an order on our website, you agree to the following Terms of Service. Please read them carefully before making a purchase.

Our goal is to make your shopping experience simple, transparent, and stress-free.

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1. General Information

TOTEMOOD sells physical tote bags only.

• Orders are placed through our website

• Orders are confirmed via a third-party confirmation company

• WhatsApp is used only for customer support and promotional offers

By completing a purchase, you confirm that you understand and accept these Terms.

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2. Eligibility to Purchase

Purchases are open to customers of any age.
If you are under the age of majority, a parent or legal guardian is responsible for approving and overseeing the purchase.

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3. Orders & Payments

• All orders are subject to availability and confirmation

• Prices and order details are clearly displayed before checkout

• Orders must be confirmed by our confirmation partner to be processed

• Payment method: Cash on Delivery (COD) only

• Payment is made at the time of delivery

TOTEMOOD reserves the right to refuse or cancel any order due to incorrect information, failed confirmation, or suspected misuse.

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4. Shipping & Delivery

• Shipping is available only within Morocco

• Estimated delivery times:

  • Casablanca: 2–3 business days

  • Outside Casablanca: 5–7 business days

• Orders are processed within 1–2 business days

• We do not ship on weekends or public holidays

Delivery times are estimates and may vary due to circumstances beyond our control.

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5. Order Cancellation

• Orders cannot be canceled once they have been shipped

• Orders placed after 6 PM may be canceled until 6 PM the following day

• Cancellation requests must be made as soon as possible through our support channels

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6. Returns, Refunds & Exchanges

We want you to feel confident ordering from TOTEMOOD.

Eligible Cases Only

Returns, refunds, or exchanges are accepted only if:

• You received the wrong size

• The printing does not match your order

• There is a printing or sizing defect

Returns are not accepted for:

• Change of mind

• Ordering the wrong size

• Normal wear and tear

Please review the size chart carefully before placing your order.

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Conditions

• Requests must be made within 15 days of delivery

• Items must be unused, in like-new condition

• Original packaging is required

• Photo proof must be provided before approval

If the issue is our responsibility, we will cover return shipping.
Otherwise, shipping costs are the customer’s responsibility.

A restocking fee of up to 30% may apply if conditions are not met.

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7. Refund Processing

• Refunds are processed within 2–3 business days after inspection

• Please allow 3–5 business days for the refund to appear, depending on your payment provider

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8. Product Information

We make every effort to display accurate product descriptions and images.
Minor variations in color or appearance may occur due to lighting, screens, or production processes.

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9. Limitation of Liability

TOTEMOOD is not responsible for delays or issues caused by:

• Incorrect delivery information

• Carrier delays

• Weather conditions or public holidays

Our liability is limited to the value of the purchased product.

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10. Communication & Support

• Order placement and confirmation are handled via the website and confirmation company

• WhatsApp is used exclusively for customer support and new deals

We’re always here to help if you have questions or concerns.

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11. Changes to These Terms

TOTEMOOD reserves the right to update these Terms at any time.
Any changes will apply only to future orders.

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12. Contact & Support

For support questions or assistance, please contact us via WhatsApp.
We’re committed to helping you find a fair solution.

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TOTEMOOD — Carry with confidence. Shop with clarity.