Shipping Policy

Do you ship worldwide & how much does shipping cost?

Currently, we ship only within Morocco.

Shipping fees vary depending on the city and will be clearly displayed at checkout. We keep our shipping simple, transparent, and fair.

What are your shipping and processing times?

Standard Shipping Times (Morocco 🇲🇦)

• Casablanca: Delivery within 2–3 business days

• Outside Casablanca: Delivery within 5–7 business days

Please note that holidays and weekends are not considered business days and may affect delivery timelines.

Processing Times

• Orders are typically processed within 1–2 business days after being placed

• Orders are not shipped on weekends or public holidays

Unexpected Delays

In rare cases, delivery may take longer than expected due to circumstances beyond our control, including:

• Incorrect or incomplete shipping addresses

• Carrier delays

• Weather conditions or public holidays

TOTEMOOD is not responsible for delays caused by these factors.

Need Help With Your Order?

If your package is taking longer than expected, please contact us at
+212687945280 (Whatsapp)

Our team will be happy to assist you and help resolve any situation.