Refund Policy
Cancellation Policy
Please note that we cannot cancel your order once it has been shipped.
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All orders placed before 6 PM are fulfilled the same night. Therefore, we are unable to cancel any order after 6 PM, as our support team closes at 5 PM.
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Any order placed after 6 PM may be canceled until 6 PM the following day by contacting us at
+212687945280 (Whatsapp)
Returns, Refunds & Exchanges
We offer a 100% money-back guarantee only in the following cases:
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The size received is not the size ordered
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The printing does not match the order
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There is a printing or sizing defect
If one of these situations applies, please contact us and we will provide return instructions along with the option for a replacement, exchange, or refund.
We will cover the return shipping fees only if the product is defective or damaged during shipping, or if the error is on our side.
Size Disclaimer
Please carefully review the size chart before placing your order.
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Returns or refunds are not accepted if the wrong size was ordered by the customer.
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For size-related exchange requests, the customer must return the product in its original packaging.
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TOTEMOOD does not cover shipping costs for size-related exchanges but may offer a discount on a replacement item.
Packaging & Restocking Fees
Please note:
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A 30% restocking fee may apply to returns that are missing original packaging.
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TOTEMOOD does not cover replacement packaging costs.
Disclaimer
We only accept returned products in their original packaging.
Please keep the original shipping boxes and packaging materials after purchase in case a return or exchange is needed.
Return Eligibility
You may request a return or exchange within 15 days of delivery only if the product meets the eligible conditions listed above.
No returns or exchanges will be accepted after 15 days.
To request a return or exchange, please contact:
+212687945280 (Whatsapp)
How to Initiate a Return
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Contact our Customer Service team via Whatsapp
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Provide:
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Your order number
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Photographic evidence showing the issue
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Photos confirming the item is unused and in original packaging
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Once approved:
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You will receive return instructions and, if applicable, a Return Authorization (RMA)
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After inspection, you will receive either:
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A refund, or
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An exchange item of equal value
Contact our Customer Service team via Whatsapp
Provide:
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Your order number
-
Photographic evidence showing the issue
-
Photos confirming the item is unused and in original packaging
Once approved:
-
You will receive return instructions and, if applicable, a Return Authorization (RMA)
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After inspection, you will receive either:
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A refund, or
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An exchange item of equal value
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Additional Notes
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Products must be returned in original condition and packaging.
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Customers are responsible for assembling and disassembling products if required.
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Refunds are processed 2–3 business days after we receive the returned item.
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Please allow 3–5 business days for the refund to appear in your account.
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A restocking fee (up to 30%) may apply if return conditions are not met.
Products must be returned in original condition and packaging.
Customers are responsible for assembling and disassembling products if required.
Refunds are processed 2–3 business days after we receive the returned item.
Please allow 3–5 business days for the refund to appear in your account.
A restocking fee (up to 30%) may apply if return conditions are not met.
If you are unsatisfied with your order, please contact our support team — we will always do our best to help.
TOTEMOOD — Transparent policies. Confident shopping.